Uber to set up 24-hour hotline for UK customers

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ber has announced it is to set up a 24-hour hotline for UK customers and will proactively report incidents to the police, a day after London’s transport authorities announced on private hire firms.

The move also comes ahead of a court of appeal hearing where Transport for London will seek to demand that private hire operators should have a phone line – a regulation quashed by judges after forced a judicial review of taxi regulations in 2016.

The ride-hailing app service is still battling to retain its right to operate in the capital, after TfL refused it a new licence, concluding it was not a fit and proper company. Uber’s licence appeal is due to be heard in the spring.